Terms and Policy

ONLINE TERMS & CONDITIONS

Welcome to the ARABIAN AROMAS website. This website is owned and operated by Arabian Aromas

1. OUR AGREEMENT

These terms and conditions (the “Terms”) are the terms which apply when you use the website www.Arabian Aromasorganics.com. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to “ARABIAN AROMAS”, “we”, “us” or “our” in these Terms is a reference to Arabian Aromas Ltd (trading as ARABIAN AROMAS) and any reference to “you” or “your” means you, the user of the website.

2. CHANGES TO THESE TERMS

We reserve the right to change or modify these Terms at any time where it is necessary during our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

If you have any questions, concerns or comments about our Terms, please contact our Customer Care team (open 9am – 5.30pm Monday to Thursday, 9am – 5.00pm Friday) on 020 8459 6264or email info@ArabianAromas.co.uk and they will be happy to help you.

3. YOUR USE OF THIS WEBSITE

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.

You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name of ARABIAN AROMAS or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.

We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

3.1 Cookies Policy

If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. For more details, please refer to our Cookies Policy.

3.2 Privacy Policy (including Treatment Privacy Policy)

All personal information that you provide us will be managed in accordance with all applicable laws and regulations. Further detail as to how we use your personal information is set out in our Privacy Policy. [insert link to]. If you have a treatment at one of our stores, you be asked for further personal information that is relevant to your treatment only. This information is managed in accordance with our Treatment Privacy Policy.

4. MAKING AN ORDER

Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the “order confirmation”). You will receive a further e-mail from us once the goods have been dispatched from our warehouse; at this point a binding contract will be concluded between us.

4.1 Product description and packaging 

The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.

4.2 If we cannot accept your order 

If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

4.3 Making changes to your order 

Please note we are unable to cancel or amend your order during peak promotional periods.
If you wish to change or cancel an order please contact our Customer Care team, or send us a message on Live Chat as soon as possible. If you wish to make a change, we will let you know if the change is possible and about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

5. REGISTERING AN ACCOUNT

To make it easier for you to order products using our website, we offer you the opportunity to register for a personal account.

To register, you must supply us with certain personal information. Once you have created an account, you will be able to access, update or correct your personal details using the “My Account” button. We will only use the personal information you give us in accordance with our Privacy Policy as mentioned at section 3.2 above.

Please keep your password and user name private. If you suspect any activity on your account that is not carried out by you, please let us know immediately.

6. INTERNATIONAL CUSTOMERS

Customers from outside the UK can purchase products from this website; payment must be by credit card and must pay in pounds sterling unless otherwise specified. Please refer to section 10 (Delivery) for information regarding the international delivery charges.

7. PRICE

All prices are quoted in pounds sterling and (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to section 10 (Delivery) for further information regarding the delivery charges.

8. PAYMENT

Online payment will be provided in a secure environment. Payments must be made by one of the following credit card payment methods – Visa, MasterCard, American Express, Switch, Solo, Delta, Electron, PayPal, Apple Pay, Google Pay and Shopify Pay.

Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.

9. GIFT CARDS

All our Gift Cards have a 12 month expiry and can only be redeemed in store. 

We do not accept Gift Card payments online.

Gift cards purchased via our stores can not be posted to recipients, they must be collected in store with proof of ID.

10. VIRTUAL APPOINTMENTS

10.1. The following terms and conditions shall apply to any appointments made with the Arabian Aromas Customer Care Team through the Arabian Aromas video conferencing platform.

10.2. In order to use the virtual appointment service, you will need to contact the ARABIAN AROMAS Customer Care Team via the ‘Book Now’ link on the Virtual Appointments page online at www.Arabian Aromasorganics.com. You will also need to agree to Arabian Aromas terms of service and their Privacy Policy in order to receive the service. The link to the terms are here: https://Arabian Aromas.com/information/tos/ and the link to the Privacy Policy is here: https://Arabian Aromas.com/information/tos/privacy-policy/.

10.3. You must be over 18 to set up a Virtual Appointment and you must book for yourself.

10.4. To book your appointment, please follow the ‘Book Now’ link on the Virtual Appointment page online or contact our ARABIAN AROMAS Customer Care Team via Live Chat.

10.5. We will not record the appointment and we ask that you do not either in order to protect our Customer Care Team’s personal data. We may follow up a Virtual Appointment with an email if you have asked for further information or you need further assistance. Our use of your personal information will be in accordance with our own Privacy Policy which you can view here. 

10.6. Please be kind and considerate to our lovely Customer Care Team – they really want to help you find a beautiful gift and will try hard to show you all the options. However, we may terminate any appointment immediately if you do anything which in our reasonable opinion is distressing or offensive or puts our team at risk of harm. We reserve the right to refuse any further appointments and take such other action as we consider necessary under the circumstances.

10.7. If you need to cancel or reschedule your appointment, please contact the ARABIAN AROMAS Customer Care Team via email at info@Arabian Aromas.co.uk at least 24 hours prior to your appointment time.

10.8. We reserve he right to cancel or amend your appointment at any time.

11. DELIVERY

For all deliveries, please follow this link to our delivery charges. Delivery times may vary. Deliveries are made via Royal Mail unless over 4kg where another courier service will be used. 

Free 2 – 5 Working Day Delivery is valid on orders over £40. This is subject to change during peak promotional periods, see UK & Internaional Shipping Page for details.

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please note that our Next Day service is not guaranteed, a delivery attempt will be made where possible and a signature is required upon delivery.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

You will be responsible for all loss and damage to the goods after they have been delivered to you.

COVID-19 Update: Please note, Royal Mail and other courier services are no longer obtaining a signature at delivery in order to reduce the possibility of transmission at the point of delivery. They will note a Surname as proof of delivery. Please  keep up to date with your tracking to ensure you are able to take delivery. We are unable to confirm a delivery time slot as this is allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is at the customers responsibility as we are unable to assist with this. 

12. OWNERSHIP

We will retain ownership of the goods until full payment has been made and funds have cleared.

13. CANCELLATIONS & RETURNS

13.1 CANCELLATIONS

If you wish to change an address or cancel an order please contact our Customer Care Team , or send us a Live Chat within 30 minutes of placing your order. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.

13.2 NON-FAULTY PRODUCTS

*Products purcahsed between 25th October 2021 and 31st December 2021 can be refunded or exchanged until January 31st 2022 as per our returns T’s & C’s*

At ARABIAN AROMAS, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 28 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.

Please be advised that we are unable to take returns on products not purchased online at www.Arabian Aromas.co.uk or from a ARABIAN AROMAS store. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.

13.3 RETURN OF GIFTS

*Products purcahsed between 25th October 2021 and 31st December 2021 can be refunded or exchanged until January 31st 2022 as per our returns T’s & C’s*

If you have received an item as a gift, purchased directly from ARABIAN AROMAS, you can return it to one of our flagship stores in Wimbledon, Guildford, Liverpool Street or Leeds with your gift receipt for an exchange only. No refunds will be given on gifts, unless returned by the original purchaser.

If you did not receive a gift receipt, or if your gift was purchased online at Arabian Aromas.co.uk, please contact our Customer Service Team.
We can only exchange items that are unused and in a resaleable condition.Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.

13.4 FAULTY PRODUCTS/OTHER RIGHTS TO RETURN 

Please be advised that we are unable to take returns on products not purchased online at www.Arabian Aromas.co.uk or from a ARABIAN AROMAS shop. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

In accordance with your statutory rights, you may return products :

• where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
• the product is faulty (i.e unsatisfactory quality or unfit for purpose).
• Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
• For health & hygiene reasons, we are unable to accept the return of ARABIAN AROMAS.

You are entitled to a refund where the products are returned to us within 28 days of purchase. After 28 days, you are entitled to a replacement product only.

If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened, please make us aware within 48 hours of receiving your order by contacting our Customer Care Team.

Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued. 

13.5 RETURNS

*Products purcahsed between 25th October 2021 and 31st December 2021 can be refunded or exchanged until January 31st 2022 as per our returns T’s & C’s*

In order for us to process your return as quickly as possible.

Please be advised that we are unable to take returns on products not purchased online at www.Arabian Aromas.co.uk or from a ARABIAN AROMAS shop. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

You will be notified by email once your returns have been received and processed.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. Please always retain proof of postage until your exchange/ refund has been processed.

If you require a refund, we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.

Products purchased as a set can only be returned as a complete set, not as individual items.

If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. 

When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.

Please note that our ARABIAN AROMAS stores cannot currently accept online order returns in store. Please follow the online returns process detailed above. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

13.6 INTERNATIONAL RETURNS

*We have extended our usual 28 day returns period to 90 days* 

We are able to offer free returns for International Deliveries. 

To return, please use the free returns information inside your parcel and follow the steps below. 

1. Fill out the returns form included in your parcel and enclose this form with the items you wish to return.
2. Fill in your returns commercial invoice using the ‘How to fill in your returns commercial invoice’ guide also enclosed with your order and attach it to the outside of the parcel using the clear pouch.
3. Attach the returns label to the outside of your parcel, next to your commercial invoice.
4. Visit www.ups.com to arrange a collection or, take your return to your local UPS drop off point along with the return label included within your order.

Please note – We are unable to process an exchange.

Please be advised that we are unable to take returns on products not purchased online at www.Arabian Aromasorganics.com or us.Arabian Aromas.co.uk. If you purchased a product at one of our authorised retailers or counters, please contact them directly.

14. RE-SALE OF OUR PRODUCTS

Please note that all products which are made available on our website are for your personal use only and you may not sell or re-sell any of the products to anyone, including making them available for sale on any third party website. We reserve the right to cancel any orders to you where we believe that you are intending to sell our products on.

15. OUR LIABILITY

Nothing in these Terms seek to exclude or limit liability for death or personal injury arising as a result of negligence caused by us, our directors or any of our staff or for fraudulent misrepresentation.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

If the customer is a business, our total liability for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the customer for products under such contract.

16. THIRD PARTY LINKS

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

17. INTELLECTUAL PROPERTY

ARABIAN AROMAS is the registered owner of the ARABIAN AROMAS trade-marks used by us in the course of our business.

The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the “Materials”) are owned by ARABIAN AROMAS or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.

18. NEW USER DISCOUNT

One use per customer. Cannot be redeemed for cash.
Discount can only be applied to products; this promotion cannot be applied to postage. Not available in conjunction with any other offer. Only full priced items are included in this promotion, pre discounted products and collection are excluded from this promotion. Offer available exclusively online at Arabian Aromasorganics.com.
Subject to availability while stocks last.

19. PROMOTIONS

Mother’s Day Candle Engraving

Terms and Conditions:

All pre-orders are to be paid directly with ARABIAN AROMAS. By purchasing a ARABIAN AROMAS engraved candle you are agreeing to the following terms and conditions.

1. Your personalisation message will have a maximum of 5 words.
2. Non-English characters cannot be used. Only letters or numbers can be selected, special characters or emojis will not be allowed.
3. We will use the text entered in the data form exactly as it’s written, so please check your spelling and grammar carefully.
4. Please note we reserve the right to reject any messaging that includes inappropriate language or profanities, logos, brand names or

offensive messages.

5. An order containing a personalised item cannot be cancelled.
6. ARABIAN AROMAS engraving candle service is available exclusive to ARABIAN AROMAS, all personalised items cannot be returned or refunded, unless faulty or damaged and must be returned to the ARABIAN AROMAS.
7. Payment must be received before the candle personalisation happens.
8. The pre-order complimentary engraving service is available to the first 50 customers, on a first come, first served basis
9. Subject to availability while stocks last.

20% off your order

Your unique code must be entered in the promotional code section at checkout to redeem discount of 20%. Customers must sign up to an account and be logged in. Code applies to full price items only. Bundles, duo’s, Collections, Starter Packs & Sale items, plus any other items already discounted are excluded. Code can only be used once per customer. One promotional code can be used per order. Postage is not discounted. Cannot be exchanged for cash value. Cannot be used in conjunction with any other offer.

15% off your order

Your unique code must be entered in the promotional code section at checkout to redeem discount of 15%. Customers must sign up to an account and be logged in. Code applies to full price items only. Bundles, duo’s, Collections, Starter Packs & Sale items, plus any other items already discounted are excluded. Code can only be used once per customer. One promotional code can be used per order. Postage is not discounted. Cannot be exchanged for cash value. Cannot be used in conjunction with any other offer.

Full Terms & Conditions Apply:

1. The ARABIAN AROMAS Do Good Recycle Scheme rewards customers £5 off the purchase of the ARABIAN AROMAS Ceramic Wash & Refill product worth £55, when they recycle any skincare, bath or body products from any brand or any ARABIAN AROMAS product in the UK ARABIAN AROMAS stand-alone stores. 2. The £5 off can be applied to any fragrance in the range, subject to availability. 3. £5 off has to be redeemed at the point of exchange in-store only. 4. Reward redeemable once per visit at any UK ARABIAN AROMAS store. 5. Only one offer can be used per transaction. 6. Reward cannot be redeemed on electrical items. 7. No cash alternative available. 8. Used products must be empty and clean.  9. We cannot accept the following items: any cosmetic products such lip beauty products (tubes, lipstick, lip balm), mascara tubes, eye liner pencils and cases, eyeshadow tubes/palettes, concealer/foundation tubes/sticks. We cannot accept the following items: aerosol cans, perfume bottles, nail polish bottles, hairbrushes, toothbrushes, and any electronic items such as blow dryers and straighteners. 10. Participating stores are ARABIAN AROMAS Organics Guildford, Leeds, London Liverpool Street and Wimbledon. 11. Valid from 1st October 2021 to 25th October 2021. 12.ARABIAN AROMAS Organics have the right to amend or retract this offer at any time.

ARABIAN AROMAS Wellbeing Event 

Terms & Conditions Apply:

The Events will take place on Tuesday 14^th December:

1. Access to the Event requires pre-booking.
2. Numbers at the event are limited so tickets are subject to availability. 
3. You are responsible for ensuring that the details you submit to us are correct and up to date.
4. Payment Tickets cost £10. Payment of the ticket must be made in full at the time of booking. All amounts quoted are inclusive of VAT. Booking is not complete until payment has been received in full in cleared funds and we have sent you an acknowledgement email or we have otherwise confirmed your booking. This £10 is redeemable ONLY in store, on the same day as the event.
5. The booking and payment process for the event is facilitated by ARABIAN AROMAS Organics London. Your personal information will be processed by our team in store. All booking and payment services are in accordance with our instructions and in compliance with any applicable data protection legislation.
6. We reserve the right to cancel the Event, with reasonable notice and we will notify you via email should this happen. You will be informed by email to the email address entered on your ticket and you will be refunded the fee paid for the ticket if any.
7. We reserve the right to change the date of the event for any reason including reasons caused by the impact of COVID-19. If we do so, we will endeavour to give you reasonable notice of the new Event date by email to the email address entered on your ticket at the point of purchasing your ticket. If you cannot attend the event on the new Event date, then please let us know as soon as possible. Where a fee has been paid for the ticket, we will issue a refund for the event ticket if you cannot attend the new event date. 
8. Refunds will be possible up to two weeks prior to the date of the event. Please contact the store if you would like to discuss this with us.
9. You must attend the event to receive the ARABIAN AROMAS goody bag.
10. We cannot change or amend the contents of the goody bag. 
11. The goody bag cannot be redeemed for cash or exchanged for any other items.
12. Customers will receive one goody bag per person on arrival at the event. No substitutions can be made within the goody bag.
13. You acknowledge that it is your responsibility to adhere to a reasonable standard of health and safety and to maintain a reasonable standard of safe behaviour at the event.

20. GENERAL

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.

This contract is between you as the customer and ARABIAN AROMAS. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do something that these Terms require you to do, or if we delay in taking steps in respect of a breach of any contract, this will not prevent us from taking steps at a later date.

While ARABIAN AROMAS uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and ARABIAN AROMAS will not be responsible for any errors or omissions or for the results arising from the use of such information.

21. LAW AND JURISDICTION

These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights.

22. COMPLAINTS

If you wish to complain about any matter in respect of any goods or services that we provide, please contact Customer Care on 020 8459 6264or email info@Arabian Aromas.co.uk. Please see our Contact page for opening hours.